How to resolve OpenAI server error

 Problem

Follow the steps below if:

  • The OpenAI server error message is generated instead of a comment

 Solution

OpenAI’s server is busy

Refreshing or regenerating your comment usually resolves the issue. If the issue persists, please try again later.

Invalid API key

If you’ve created an OpenAI account to use Engage AI, you may have entered an invalid API key. You can check it here.

Insufficient credits

You may have used up your OpenAI credits. You can check your balance here.

https://engageai.atlassian.net/wiki/spaces/HelpStrategyHub/pages/1835168

https://engageai.atlassian.net/wiki/spaces/HelpStrategyHub/pages/1605767